Frequently Asked Questions
Here you will find the answers to all the most frequently asked questions
PRODUCTS
- How to know if a product is in stock
- How long does it take to restock your products?
- Can an out of stock product be ordered?
- Do you have a printed catalog?
- Do you have a size guide?
- How to choose the right shoes size
- I’m looking for a product not available on your website, what should I do ?
ORDER
- Is it possible to modify my order?
- My order status is "in production", what does it mean?
- I order few days ago, but the status of my order doesn’t change, what does it mean?
- I validated my order, but I didn’t receive an e-mail confirmation. Has my order been taken into account?
DELIVRERY
- What are the delivery times?
- I didn’t receive my order, but it’s indicated as shipped according to my tracking number
RETURN AND REFUND
- I received my order but one of the articles doesn't look good for me, can I get a refund?
- What should I do if I have received a damaged article?
- How to return a product?
- What is the return delay for a product?
- What is the refund delay?
PROMOTIONS
- How to apply my voucher?
- How to use my voucher?
- How do I login with my VIP code?
- I am a school or a professional, can I benefit from discounts?
- Is my school one of the partner schools?
PAYMENT
VARIOUS QUESTIONS